A significant proportion of digital transformation failures — that is, not achieving the anticipated value — can be traced directly to a failure to appreciate and address the human behavior associated with the transformation.
In Part 1 of their multi-part Business Technology & Digital Transformation Strategies Advisor series “Putting the Human in Digital Transformation,” Cutter Consortium Senior Consultant Greg Smith, and his coauthors, Mandeep Dhillon, Raf Postepski, Chandler Hatton, and Liam Collis, opine that when driving digital transformation, human behavior deserves at least as much attention as the technology itself.
- Inadequate attention to human behavior
- Uneven delivery focus and inappropriate controls to deliver technology enablers; and
- False assumptions
As you’ll discover in their quick-reading paper, even when you’ve identified right the right technology to lay the groundwork for a successful digital transformation, there are still significant hurdles to overcome. These include:
The authors introduce these hurdles in their paper, and explore the ways organizations can truly engage their people by understanding their behaviors and, consequently, ensure that they undergo successful digital change. Check it out!
Learn More about the Human Side of Digital Transformation
Cutter Consortium Research: Check out the Cutter Blog post, Want to Change Your Organizational Culture? Get Started Yesterday.
Cutter clients can read The Human Risks of Digital Transformation, in which Cutter Senior Consultant Sheila Cox reminds us that during major transformational change, our missions and visions must be clear, our measures of success must be defined, culture must come first, and a commitment to organizational change management is essential from the very beginning.
Consulting: Thinking about getting started with a digital transformation project? Cutter Consortium’s Greg Smith and Carl Bate are here to help. From cultural issues to operating models and governance frameworks, they will help you optimize to facilitate innovation in response to rapidly a changing business environment. Learn more.
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